Worst service ever!!

I've been trying to get my consultant for the past 2 weeks. I have sent emails... I have sat on numerous phone calls waiting for call centre to answer and been promised a million times that someone will contact me to much dissatisfaction. I have a pre-approved private finance and am ready to purchase a vehicle. How frustrated is the seller to be waiting this long. I am a client with wesbank for the past 4 years and this is the treatment I get. Today I will be finding a new clientele thats willing to assist me.