NM
Nosikhumbuzo M

1 reviews | Active since Sept 2009

03 Feb 2015, 15:35

Worst Service Ever

On 02 December 2014 I app**** for refinancing and Refiloe Lebeloane assisted me with the application and month end December 2014 they did not debit my account and I phoned them to enquire and Tsepo Neo helped me and told me that Refiloe is on leave so I must resend my stuff and I did that and month end January 2015 they did not debit again so now I phoned and Refiloe picked up, yho she has no way of talking to clients, addressed me like a filthy street kid and after a while after I saw that we are not getting anywhere and asked her to transfer me to her manager she dropped the phone.<br> <br>

0
Replies (1)
WesBank
WesBank's reply06 Feb 2015, 10:29
Official
Hello ma***an,

Thank you for sharing your experience with us allowing to address the matter with the respective staff and management. You have been contacted and we are concluding your deal.

We sincerely apologise for the manner in which this was handled by the agent and hope to restore your faith in WesBank whilst we conclude your application.

Kind regards
WesBank