Worst service

I am highly disappointed that i signed a form to Wesbank to collecting my vehicle from a third party who is no longer paying the account - Wesbank recoveries allocated the vehicle but did not retrieve the vehicle from the person . While the vehicle is being driven and account not being paid wesbank failed to collect their vehicle. I was advised to be the the one who tries to get the vehicle from third party as theres nothing thasr they can do. Im highly disappointed