EW
Elzanne W
1 reviews | Active since May 2012
11 Jun 2015, 16:32
WORST SERVICE - AFTER SETTLING ACCOUNT
I settled my vehicle and requested the eNatis documents on 1 June.<br> FOUR WORKING DAYS LATER only did I receive confirmation that my documents were received and being processed.<br> FIVE WORKING DAYS after their confirmation I STILL DON'T HAVE THE DOCUMENTS = 9 WORKING DAYS<br> I phoned the call centre to request the status. 2 days prior they indicated my documents were being dispatched and I would receive within 1 day. Now it was again dispatch.<br> KEPT ON THE LINE FOR 12 MINUTES WAITING WHILST CALL CENTRE AGENTS CHECKS WHAT THE STATUS IS. I ended the call, phoned again and was answered within seconds.<br> QUICK TO TAKE YOUR MONEY but poor on service delivery.
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WesBank's replyOfficial
15 Jun 2015, 16:19Hello elzannewebb,
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. Your Natis was sent via UTI courier services using the reference WESBT***2 for delivery on Monday 15 June 2015.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. Your Natis was sent via UTI courier services using the reference WESBT***2 for delivery on Monday 15 June 2015.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply15 Jun 2015, 16:19
Official
Hello elzannewebb,
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. Your Natis was sent via UTI courier services using the reference WESBT***2 for delivery on Monday 15 June 2015.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. Your Natis was sent via UTI courier services using the reference WESBT***2 for delivery on Monday 15 June 2015.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank