BV
Bianca V
1 reviews | Active since Aug 2017
03 Nov 2023, 11:56
Worst service!
I probably had the worst service I’ve had in my entire life from anywhere while dealing with Wesbank! They clearly state that turnaround time is 24hours, it took them 4 days and me phoning 8 times a day to give me the most rediculous quote I’ve ever seen!! I went to another bank and got a much much better rate within mins. This is so sad! I have been banking with FNB for 11years now, but will surely be moving my account because if this pour service! I will never apply at Wesbank again!
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WesBank's replyOfficial
03 Nov 2023, 12:20Dear Bianca V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Nov 2023, 12:20
Official
Dear Bianca V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution