TM
Tshepo M

1 reviews | Active since Jun 2019

11 Nov 2019, 23:10

Worst receptionists, Worst Consultants, Worst service offered

Bad service offered, Terrible receptionists, I was made to sit at their reception for an hour at their reception after they had called through for assistance to a consultant called Lucky Boy who in turn never even showed up but sent a colleague when decided to go to lunch, The receptionists were so bad that it took me complaining that a followup call e made to the consultants [ Thandi and Lebogang] were the receptionists at the time. After my almost falling asleep on the chair i was offered to wait for the consultant.

I finally met with the consultant who requested i leave my email address as the meeting room she chose did not have access to network nor phone working to be told she will send me documents and to this moment i'm waiting for the email promised.

Worst service ever rendered and all i could hear was how they celebrated their year end function and gloating when they even forget that customers are sitting in front of them and not even offering service. My issue to this day is not even attempted to be sorted.

I will never do business with his company ever.

0
Replies (2)
WesBank
WesBank's reply12 Nov 2019, 09:01
Official
Dear Tshepo M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
TM
Tshepo M's update12 Nov 2019, 14:22
Reviewer Update
Thank you Wesbank for your speedy response, Lucky Thank you as well, i believe this was a miscommunication and over sight. I appreciate all the help offered Tina, You guys are the best.

Thank you