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Sandile N

1 reviews | Active since Feb 2020

31 Mar 2025, 16:34

Worst people ever!!!

Try applying for a cashpower loan with these people, and you'll have the worst experience of your life. It's as if they've never processed an application before. Mine took 4 days, and each time I called to follow up, I was either given new information about what's required for my application to move forward or I was told the funds were going to be released once the initiation fee reflects on their end.

First, it was the initiation fee account number, which is nowhere to be found. It's as if they hide it to add another layer of difficulty to the process.

Their consultants are rude, their phone line is always bad, and the waiting times before you're attended to are long... they are just ridiculous, to say the least. One of the last people I spoke to was Akhona; he was the rudest of them all.

I had to cancel my application.

Can't wait to finish paying off my car next year and never have to deal with these people. I hope they refund me my initiation fee.

Avoid them at all costs.

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Replies (1)
WesBank
WesBank's reply01 Apr 2025, 07:42
Official
Dear Sandile

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution