Worst organization

I would not recommend anyone to Wesbank..... Have the worst experience with them. Got 3 vehicles with them and a R8000 advance payment was made unto the vehicle. The money get reversed and 6 months later they still cannot give a answer who reversed it. Had a issue to be resolved this morning and the consultant couldn't attend to it. Spoke to 2 managers Sky and Dingani and all they did was laugh at me over the phone. It went so bad that Sky could not keep his laughter to himself that you could hear it echo over the call centre's floor. My question to WesBank is... Is this the way you treat a customer that is looking for help or that need assistance????