Worst Financing Service From Wesbank

Worst service I ever experienced from any bank! And no I am not a first-time client with Wesbank. I submitted an online finance application on the 18th of October 2023 and still don't have an answer on my finance or received any concrete feedback after being pre-approved and then declined because Wesbank did not investigate my declared expenditure properly. Every phone call takes more than 15min+ on average just to be cut off or to have a different consultant re-look everything and then be told (the application) is in the queue it takes 1-3 working days to process. Every day it's new promises that you will get feedback by COB but then again nothing. You can't speak to a manager as they are always busy and never return your calls. Neither does a consultant if you are cut off or not to mention being on hold for very long and then all of a sudden they can't hear you and drop the call. NO ONE will phone you back! It's been almost 2 weeks and still, I don't have an answer on my financing. Despite submitting all requested documentation on more than one occasion.