Worst finance company in SA!

I have been trying to change my debit order date for more than a year now...I've called, I've emailed, I've used their online platform, I've asked my banker, asked the branch, asked the covid relief consultant and nothing gets changed. I have racked up 1000s of rands in debit order fees because of Wesbank and I was just cut-off from 2 calls by lazy consultants..It took MFC only one call to make the change...MFC only one call to apply covid relief, but not wesbank...everything is made more difficult by them...This needs to be fixed asap and I expect either my unpaid debit order fees to be refunded or a 3-month payment holiday or else I go to the ombud!