WORST EXPERIENCE EVER

Ive had the worst experience with Wesbank. I made arrangements with them about how much I can pay as Im going thru financial difficulties. I have been paying every month..suddenly they can't pick up the payment which has been preocessed every month to the same account. Now I have people harrasing me telling me that they've been sent to repossess the car. I gave them proof of payment..every week I get told I have to pay..which I have done. I even reversed my homeloan..tried expaining that my child has been expelled due to fees being short. They won't hear of it. I told the lady that I will pay again on my payday...she told me that she will be coming to pick up the car tomorrow. Honestly, where else am I supposed to get money from. If I was not paying I would understand..i have every month...