SN
Sisathi N
1 reviews | Active since Dec 2022
06 Jan 2023, 08:55
Worst experience
They collected a premium after my account was settled! They’ve been giving me the run around since 24 December. I am beyond frustrated! Even the managers lie and make empty promises!!!!
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
06 Jan 2023, 09:24Dear Miss S Nomatye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Jan 2023, 09:24
Official
Dear Miss S Nomatye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SN
Sisathi N's updateReviewer Update
09 Jan 2023, 14:28Here's an update. They paid the refund into an ABSA account, yet I use FNB!!! Wesbank debited my FNB account (after the account was settled) YET they somehow deposited the refund into some random ABSA account. The level of incompetence is actually SHOCKING! I am defeated. Another week, more Wesbank drama and frustration. I'm tired of this, I'm tired of wasting R500 worth of airtime on you guys day after day, I'm tired of retelling this to every consultant, I'm tired of escalating - clearly it does not help. What a nightmare! To say I'm disappointed in this business would be an understatement.
SN
Sisathi N's update09 Jan 2023, 14:28
Reviewer Update
Here's an update. They paid the refund into an ABSA account, yet I use FNB!!! Wesbank debited my FNB account (after the account was settled) YET they somehow deposited the refund into some random ABSA account. The level of incompetence is actually SHOCKING! I am defeated. Another week, more Wesbank drama and frustration. I'm tired of this, I'm tired of wasting R500 worth of airtime on you guys day after day, I'm tired of retelling this to every consultant, I'm tired of escalating - clearly it does not help. What a nightmare! To say I'm disappointed in this business would be an understatement.
WesBank's replyOfficial
09 Jan 2023, 14:43 Dear Miss S Nomatye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Jan 2023, 14:43
Official
Dear Miss S Nomatye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution