WORST CUSTOMER SERVICE IN THE WORLD AWARD GOES TO WESBANK - WELL DONE!!

REALLY DISGUSTED IN THE SERVICE FROM WESBANK - AND THE ARROGANCE SHOWN FROM THE STAFF!! - OMBUD CASE IN THE MAKING!!!! I wonder if you can help or refer me to the powers that be.

I have called the call centre at legal on *** to obtain a settlement letter and the Natis on this vehicle as we are refinancing the car and the bank only wants this from me to finalize this by Wednesday.

HOWEVER I have had the run around on this since yesterday (Friday) This morning I called again and was transferred to almost 11 different people:

10:17 called *** was told to call *** 10:23 I was transferred again and told to call *** – spoke to Felicia 10:25 AGAIN back to *** 10:30 Spoke to Jolend who told me to speak to Meshack ( the agent from the bank) on *** – I told him that I spoke to Meshack yesterday and Meshack said he can not send the settlement letter to me but can give me a copy of the Natis – Jolend called Meshack and came back on the line to say that Meshack said he we need to call him – I called him straight after.

Meshack advised he is not in front of his PC as he is in Limpopo but I can call the centre and tell them to do it.

I called back on *** – Spoke to Celeste @ 10:38 – Celeste advised that I will need to speak to Basetsana on *** or Carol (her team leader) but they are apparently not in today and will only be back on Monday.

PLEASE help – this is really the world’s worst service received EVER!

IF I DO NOT GET A CALL FROM WESBANK BY MID DAY MONDAY WITH A ESTIMATED TIME OF WHEN THE SETTLEMENT LETTER WILL BE SENT TO ME WITH THE NATIS COPY - THEN I WILL REFER THIS CASE TO THE OMBUD!!