Worst customer service.

Contacted Wesbank to do a debit order change a few days ago. They requested a confirmation of account letter from my bank which I sent them. Then get an email to say they need a stamped copy (the only service provider that needs it stamped). So I send them the stamped copy the following day. Dont hear anything from them for 3 days so I email them for an update. They respond saying I need to fill out the attached document in order to proceed (firstly there was no document attached and secondly why could they not have sent this document in the beginning). So I respond by saying there is no attachment. Dont hear anything back. Email them again asking them what all they need in order to to do the debit order change. Someone replies stating they can't go further without a stamped confirmation of bank account. I already sent this to them a few days ago!!!! Resent it and asked them again to let me know what they need. Still no response! So FRUSTRATING!

This is also not the first time I have received pathetic service from them.