Worst Credit providers in South Africa

I have been trying to get ahold of someone from Wesbank since July to help resolve my issues and have contacted several people to no avail. Firstly, I app**** for a payment holiday between April and June 2020 due to a salary cut and it was granted. According to the contract I received, it states that 3 additional months payments would be added at the end of the original period. However, Wesbank now shows it as arrears on my account which is incorrect and very clearly a breach of contract. Secondly, following the payment holiday, my debit order was set to resume on the 26th of July but it did not, I realized the payment did not go off on the 27th of July and manually made the payment. I contacted Mumtaz Patel and the wesbank team on facebook but did not receive much assistance. The facebook team promised to contact me shortly but I didn’t hear anything from them. Mumtaz Patel did get back to me but mentioned that she was unsure of why the debit order did not go off and that it would not affect my credit score. It however did adversely affect my credit score. I sent a follow up email notifying of her such and logged a dispute with my credit score provider. After my credit score provider contacted Wesbank and went through the whole dispute process, I was told that the July payment was classified as a missed payment because it was 1 day late despite the fact that it is Wesbank’s responsibility to initiate the debit order to FNB. I emailed Mumtaz Patel about all of this but never received any feedback or further assistance from her. Furthermore, from September, Wesbank keeps notifying my credit score provider of missed payments every month despite the fact that the payments are made via debit order and successfully go off every month and are paid in full. I have continuously tried to get feedback from Wesbank to no avail.