YS
Yvonne S
1 reviews | Active since Jun 2020
02 Jun 2020, 13:08
Worst Covid 19 relief service
I app**** for a payment relief in April, after everything was in order, in May they didn't debit. And now to my surprise, today the debit order went through. I've been on the phone since 9:30 this morning with no proper assistance. All 4 consultants gave me different stories as to why my debit order went through. The last consultant kept me on hold for about 40min told me he's checking what went wrong until the call got cut off. This is the worst service ever!!!
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WesBank's replyOfficial
02 Jun 2020, 14:59Dear Yvonne S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply02 Jun 2020, 14:59
Official
Dear Yvonne S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution