Worst Covid-19 relief payment application process

Worst service from Wesbank after being a client of theirs for 10 years plus. We app**** for the Covid-19 relief payment option on ONLY ONE of our 3 business vehicles which Wesbank to my amazement declined. Their reason for our disqualification was because of our credit rating. We went through a 5 month difficult period in our business during 2019 which resulted in non-payments for our vehicles during that time period. We however communicated our situation with Wesbank at the time and kept making payments when we were able and eventually paid up all outstanding premiums on our vehicles. This is roughly a year ago. To date we've paid our vehicles on time each month even during this lockdown period. I also seem never able to speak to someone senior but rather a bit or a non-piloted system! Very frustrating and disappointed!