J-
Julia -

1 reviews | Active since Apr 2020

10 Apr 2020, 08:28

Worst bank ever! Never again!

It's the worst bank ever. They deduct money the way they want and don't stick to the rules of the contract. Amounts always get changed and the support can't even explain why. If you send an email to the customer service, you immediately realise that the people behind the computer are stupid (in case you get an answer). They don't want to help you at all and at the end, you're the idiot & need to pay for something that is not even your fault. They know exactly what they do. I would never recommend such a bad bank. Never again! I wouldn't even give one star if I could choose.

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Replies (1)
WesBank
WesBank's reply14 Apr 2020, 08:08
Official
Dear  Julia

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution