WorseBank/Wesbank horrible services

Wesbank is the worst financial institution you can choose for Vehicle Finance, their services are horrible and I've since levelled a complaint against them and they cannot resolve my issues but they are quick to debit my account,I've bought a vehicle with Wesbank last year December and up to this day i cannot drive the vehicle due to it's license disc being expired , since the 14/12/23 I've been trying to engage Wesbank to assist me with the necessary documentation to renew the disc since the vehicle was financed by them and all the documentation is in their possession, up to this day 16/01/24 the matter is not yet revolved, basically I am paying for the vehicle i cannot drive .Wesbank