TM
Trisha M
1 reviews | Active since Jun 2015
17 Jun 2015, 09:02
Worse than a Govt. Dept
I love FNB and I am so impressed by how efficient they are.... I thought Wesbank would be the same, not even close... it really is as bad as dealing with a Govt. Dept :(<br> <br> * I had to deliver documents to Head Office, I asked whom I could address the envelope to, but was advised that they do not work that way.<br> * I call and I'm transferred all over, with no assistance, I have spent over an hour on the phone.<br> * I call and I'm told the Legal Dept is in a meeting and I should phone back... no offer of a message.<br> * I send an urgent message requesting assistance and receive no feedback.<br> <br> I am so disappointed with Wesbank's lack of service...<br>
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Replies (1)
WesBank's replyOfficial
22 Jun 2015, 12:21Hello Happynijs,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us use this opportunity to apologise for your poor service experience because as a service driven organization, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration. Feedback of this nature is not only greatly appreciated
We have subsequently contacted you directly to advise of the measures taken to facilitate the vehicle deregistration and insurance claim.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us use this opportunity to apologise for your poor service experience because as a service driven organization, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration. Feedback of this nature is not only greatly appreciated
We have subsequently contacted you directly to advise of the measures taken to facilitate the vehicle deregistration and insurance claim.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply22 Jun 2015, 12:21
Official
Hello Happynijs,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us use this opportunity to apologise for your poor service experience because as a service driven organization, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration. Feedback of this nature is not only greatly appreciated
We have subsequently contacted you directly to advise of the measures taken to facilitate the vehicle deregistration and insurance claim.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Let us use this opportunity to apologise for your poor service experience because as a service driven organization, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this aspiration. Feedback of this nature is not only greatly appreciated
We have subsequently contacted you directly to advise of the measures taken to facilitate the vehicle deregistration and insurance claim.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank