Worse Service - Covid19 payment relief

I had app**** for the 3 months covid19 payment relief in April as my salary had been reduced by 60%. But surprisingly the debit order went through yesterday (02 June 2020) and took what was suppose to be my rent money!!!

I called Wesbank and was on hold for over 30 minutes. Decided to go to FNB where I was given a phone to call a Wesbank Consultant. Again I was referred to 4 different consultants for over an hour with no help at the end.

What do I need to do? My rent is overdue and I'm likely to be kicked out of the complex.