Worse Service

I had a shortfall claim with motorite through Wesbank,There was also a warranty cover in place now as the vehicle is writted off i am struggling to get the refund back to the finance account.Motorite advised that it's an internal matter between them & Wesbank now i am going to pay interest on the account as Wesbank is delaying the claim this is an email response i received from Motorite" It should be noted that the cancellation process between Motorite and WesBank is “automated” in the sense that there are no actual exchange or transferring of money taking place due to a bordereaux setup that we have in place. Once they receive the request for cancellation - a refund is processed on their systems - the refund amount applicable is then reversed on the client’s finance account and then this refund amount is automatically deducted off our next payment bordereaux, thus no proof of payment is available.