hP
humbulani P

1 reviews | Active since Mar 2012

08 Oct 2019, 09:32

Worse car finance

I have sent my complain previously on the 3rd of october 2019 regarding my car finance debt with Wesbank and this was the reply i got from wesbank:

The person from department for investigation and resolution will call me , the guy did call me and he was rude didn't even want to listen to my concern as he was insisting that the company which is handling my account by the name of Lynn and Main Attorneys is within their rights to double my debts and the account is no longer with Wesbank .

Secondly the other guy from Lynn and Main Attorneys called me and he said he was the manager and want us to resolve the matter and ask me why did i meantion wesbank on hello peter complain which i give him an explanation that i took finance with wesbank and if Lynn and main send me an emain and say their client is refusing to give me discount ofcourse their client is wesbank.

Surprisingly the guy from Lynn and Main said my account is being handled with 2 Companies at the moment and when he meantioned that their client declined my offer he was talking about other company. I have asked the guy to send me an email explaining everythin he said but till today i havent receive any email from him which is unprofessional.

I have being treated wrong by wesbank as the have handed over my account wrongly and when i try to negotiate with the company on how to pay the refuse as the have added ridiculous amounts on my account and now i'm owing double which is unfair to be honest. I'm saying wesbank because i opened an account with them not other 2 companies and the should have a say to what the client want than acting like their bigger than all landing institutions by calling me and give me attitude.

As we speak now wesbank and the other 2 companies have taken me to court and have a judgement against me which can resulted to my property or any of my belonging be sold for them to recover the money i owe them which i already told them that i'm willigly to pay but not double to what i dont know .

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Replies (1)
WesBank
WesBank's reply08 Oct 2019, 10:26
Official
Dear humbulani P
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution