Woeful Wesbank. Error after error

So it seems that to get any service from Wesbank one needs to resort to Hellopeter. Should one request assistance from their service centre, you likely won't get a response and if fortune is on your side it takes days; Contact Hellopeter and the response is prompt. Be that as it may, I submitted a review on Hellopeter a few days ago regarding my disappointment in the lengthy delay (2 months) in obtaining documents after I had settled my account. This issue is apparently being resolved. But I have an additional issue with them in that I received an invoice for a further amount after I had settled my account. In an attempt to expedite the release of long awaited documents I just paid it, not knowing what this fee was for. Turns out that Wesbank hadn't allocated the settlement payment so I was charged interest on the original loan which had bern paid up. I questioned the service manager who was dealing with my original complaint about this additional fee and she was obliged to admit that I had been charged interest erroneously. My issue is this, surely as a Registered financial services, on realising their mistake they would immediately reimburse my money. This was not forthcoming from Wesbank durong our written communications so I decided to email a request for reimbur*****t of the same services manager along with my bank details. Nothing yet. No response, no reimbur*****t. We wait....