Wish I could give a 0 star rating - 2nd Wesbank Hello Peter review I'm writing in 2 months!

I cannot believe that I am at a point where I am writing my 2nd Wesbank Hello Peter review in 2 months...and for the same issue! I have a simple request, why must this be so frustrating? I am disgusted at the service level received!

I just want to make a monthly capital reduction in order to incur less interest on my capital loan. However, every month this is an absolute mission. The process always start with an email that they never reply. I email customer services and ask to be contacted so they can confirm the amount to be used as capital reduction because there is NO OPTION FOR INDIVIDUALS TO DO THIS THEMSELVES - a very convenient way of ensuring they get as much interest out of customers as possible.

Its been 12 days since I've sent in the request for the capital reduction....12 days of incurring unnecessary interest. In these 12 days I've also sent 2 follow up mails and spent one full hour on the customer service line. I will NEVER finance with Wesbank again. Hence the reason for all the capital reductions - so I can just pay my loan off in a shorten amount of time to avoid this angry, disappointed, disgusted feeling.

Cannot believe that this company still exists. Who will be compensating me for unnecessary interest incurred????