Wish I could give “-5/5” rating!! Terrible service!

I have been struggling since May to get old archived registration documents for a vehicle from Wesbank. I was glad to receive something in the mail, but after opening it, it was a registration document of a completely different vehicle and owner! Had to go back to Wesbank. No thank you, no apology. We started the process all over again. And this week, after we had to ask for feedback again, they ask for the account no, VIN no, registration number, etc. We rep****, giving them the detail, and complained about their terrible service. That was Wednesday, and still not even a call or email in response.