JW
Jaco W

1 reviews | Active since Dec 2014

16 Nov 2023, 15:31

Will never do business with Wesbank again

Giving 1 star is too much. I will never do business with Wesbank for one simple reason. I settled my lease with Wesbank on Jan 2018 and requested my registration papers thereafter. More than 5 years down the line I have yet to receive my registration papers after I have provided them with everything they needed. Every time I call they tell me to send a email, then it takes them 3-5 working days just to read an email.... Wesbank cant take any more days to send me my papers that they have been holding for the past 5 years... It belongs to me since the day I settled the lease. This is the worst customer service in this country, and that takes allot to achieve.

Do your job for once and stop hiding behind working days to delay the process.

0
Replies (1)
WesBank
WesBank's reply16 Nov 2023, 15:45
Official
Dear Jaco,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution