Why can't i get my documents and paid up letter

<p>I settled my car via EFT on Sunday evening 2nd October 2016. I have called the centre every single morning and today log online and see my car is paid off, but i have a balance of R134. I call the call centre, and i am told not to worry about that. I tell the consultant that i want a paid up letter. I then get told that i need to wait 10 days for my debit order to clear so that i can get my papers and paid up letter. Nowhere on Wesbank's site does it mention this. I then ask to speak to a manager. I hold and then the same consultant tells me that he has spoken to the supavisor and that if i am certain the debit order has gone off they can arrange the documents. I then mentioned that with both vehciles i have bought via Wesbank, that a debit order has never bounced. I then ask to speak to a maanger only to find that the phone is hung up on me. I am pushing for this because i am trying to buy a third vehicle and i want proof my account is settled. It doesn't look like my money is good enough anymore for Wesbank and that they are not interested in repeat business.</p>