Who ever is responsible for your online customer service please respond to me I am done being patient with you guys

Wesbank customer service is so *********** I am beyond disgusted I called them pertaining my fund reversal they requested documents that I soon after sent to them after that they ghosted me what exactly do you guys want us to do now I have been waiting for the response for a full week my own job is on hold now because of you guys please be professional and get back to us ….. I regret having any real with this company honestly