WHERE IS THE Customer Service??

I have requested my eNatis paper from WesBank on the 15th of April 2020. After back and forth I still HAVE NOT received my papers. See correspondence trail below:

- Wed, April 15, 2020 Request submitted to WesBank for eNatis documents - Tuesday, May 26, 2020 4:22:03 PM (41 days later) I request feedback from WesBank , as the original request was requested on 15 April 2020. I also provide the new address and give notice that I have moved from the old address. I relocated on Fri, May 22, 2020 - Thu, May 28, 2020 at 1:22 PM I am told by WesBank to contact the DSV to arrange the address change. The DSV does not know about me and suggest I get the correct Tracking number - Friday, May 29, 2020 1:01:17 PM I request the correct tracking number from WesBank - Tue, Jun 2, 2020 at 8:43 AM WesBank notified me that the request is still in progress and that NO tracking number exists. - Tue, Jun 9, 2020 at 16:00 PM DSV tries to deliver at the WRONG address - Thu, Jun 11, 2020 at 12:22 PM WesBank informes me that I need to pay them for the papers being undelivered. - Thu, Jun 11, 2020 at 13:00 PM I queried this with all the correspondence I sent them - Mon, Jun 15, 2020 at 9:52 AM WesBank informs me that the issue is escalated. GREAT.......

Now for the fun bit!!! - Tue, Jun 30, 2020 (15 days later) I ask what is going on? - Tue, Jul 7, 2020 WesBank replies that the matter is being investigated.

TODAY is the 12th of AUGUST 2020!! Is anybody from WesBank going to try and answer me?