Where is my money?

<p>So the service my wife has received from Wesbank has been **** for lack of a better word. She bought a new car car last week. The outstanding amount on her old car was settled. She sent threw the proof of settlement to the company (02 March 2017). She was told that she would still be debitted for her old car, but not to worry, she will be refunded within 48 hours. It's now the 11th March... Lets do some some maths here. I'm being generous but using 8 hours a day. (working times) that is 56 hours. But we all know it more like 144 hours. Still no refund into her account. She called Monday, Wednesday, Thursday, Friday and now saterday. Has been given so many bull**** reasons as to whey the refund haven't come threw. Please wait 48 hours, it's been authorised, please wait 48 hours, and my please monitor your bank account. Well in now Saturday, 10 days later? Where the F* is her refund? "it still needs authorisation"! You people suck! Get with the program. Your now bordering on theft! This will go further unless is resolved dam fast. You treat your customers like total ****! </p>