Where has proper service gone?

Their service mail address is a joke. I can email them 3 times in a week and get zero response. I find when you are lucky to finally get a response in email, there is never a contact number, you can never talk directly to a person and replying to their email is followed by days of waiting for a response. With companies being so competitive when will Wesbank realise that people are happy to pay for good (any) service.