When you are a good customer but receive appalling service

I am disappointed with the company after having to go back and forth with them regarding my border letter request. I have sent numerous emails to Wesbank to please liaison with my insurance provider regarding the letter they need from them and till this day it has not been done, the same insurance I was literally forced to take with Wesbank and I called in this morning spoke to Kortney who told me that they cannot call my provider for me I need to do it myself, which I would’ve has Wesbank given me all details upon forcing the policy on me, she then gave me Holland’s number, called them and got hold of Akhona who advised that Wesbank needs to be tell me my policy is under which broker if they cannot assist as he cannot pick up anything under my name. So meaning now I must call Wesbank again and keep explaining myself and the same things whereas they could just give me full proper information.

I have an international trip in a weeks time and am pleading with Wesbank to action my request as I do not remember owing them any installments or being a bad payer.