When will my refund be processed????

I requested my Natis document. Consultant I spoke to advised me to pay R384.40 to have the vehicle put on my name by their company reprehensive. This was not done. The Natis document was sent to me and when I called them to query this the consultant realized that they didn't put the vehicle on my name. I have now been begging since the 25th of October to be refunded however I have been pushed from consultant to consultant and emails are being ignored.

When is my refund going to be processed, or is this another revenue stream and that clients don't get refunded when they realize your error? I regret thinking to ask Wesbank to transfer the vehicle onto my name was going to be an easy task, this has caused is one HUGE HEADACHE!! Are you going to refund my money? Yes or no?