RS
Ruan S

1 reviews | Active since Jun 2009

03 Feb 2015, 08:05

What they say and bill differs

Hi,<br> <br> I had a gent phone me regarding Streamline Smart Care cover on my vehicle. I eventually agreed to the amount of R89-60 (which he stated later was subject to interest etc). He asked me \Do you agree to add the installment of R89-60 to your account""; it is a month to month service that you can cancel anytime.<br> <br> When I got my documentation; the amount increased to R104-50. I did not agree to that. I specifically agreed to R89-60. Have a listen to the call on [URL Removed]<br> <br> Please cancel the policy immediately without penalties;otherwise I will contact the ombudsman."""

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Replies (1)
WesBank
WesBank's reply05 Feb 2015, 08:38
Official
Hello ouroesa,

Thank you for your concerns highlighted and affording us the opportunity to investigate.

Our insurance management have contacted you to discuss the matter further and confirmed that the policy has since been cancelled.

We trust that the complaint was handled to your satisfaction.

Yours faithfully,
WesBank