What the hell?

We have been trying to get the NATIS documentation of a paid up vehicle from August. The NATIS fees were paid on 8 September 2021. Apparently the documentation was send to us by the courier company, but the couriers failed to deliver the papers after 2 different contact numbers was given. I phoned Wesbank and I was told to phone their courier company, which I did and then I was send back to phone Wesbank because the documentation was send back to Wesbank. This is the run around that Wesbank is giving me. I phoned Wesbank on Friday 15th October and I was told that the request was send to resend the documentation. on Monday 18th October. I phoned Wesbank today (20th October) and still the documentation was not send. We have left reviews here on hellopeter many times and still nothing is happening. Please help NATIS Reference numbers OREG2109/00834