TD
Tania D
1 reviews | Active since Mar 2015
30 Mar 2015, 16:15
What's happening to customer services
I called Wesbank today to speak to the line manager \Vicky de Koker"to make arrangements to settle my account. I spoke to a Floyd on Friday 27/03/15 and he gave me an amount on his discretion"
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WesBank's replyOfficial
01 Apr 2015, 10:01Hello Tania Diedericks,
Thank you for bringing this matter to our attention.
Subsequent contact has been made in acknowledgment of your concerns with a substantial discount offered as a gesture of goodwill. We wish to highlight that we could not substantiate the allegations made in your escalation because Vicky has not been available whilst the call recordings confirmed that our staff members were not inappropriate in the respective interaction. This offer is thus made in good faith in effort to resolve your dispute amicably and our liaison will facilitate the process to fruition as confirmed telephonically.
I trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Subsequent contact has been made in acknowledgment of your concerns with a substantial discount offered as a gesture of goodwill. We wish to highlight that we could not substantiate the allegations made in your escalation because Vicky has not been available whilst the call recordings confirmed that our staff members were not inappropriate in the respective interaction. This offer is thus made in good faith in effort to resolve your dispute amicably and our liaison will facilitate the process to fruition as confirmed telephonically.
I trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply01 Apr 2015, 10:01
Official
Hello Tania Diedericks,
Thank you for bringing this matter to our attention.
Subsequent contact has been made in acknowledgment of your concerns with a substantial discount offered as a gesture of goodwill. We wish to highlight that we could not substantiate the allegations made in your escalation because Vicky has not been available whilst the call recordings confirmed that our staff members were not inappropriate in the respective interaction. This offer is thus made in good faith in effort to resolve your dispute amicably and our liaison will facilitate the process to fruition as confirmed telephonically.
I trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Subsequent contact has been made in acknowledgment of your concerns with a substantial discount offered as a gesture of goodwill. We wish to highlight that we could not substantiate the allegations made in your escalation because Vicky has not been available whilst the call recordings confirmed that our staff members were not inappropriate in the respective interaction. This offer is thus made in good faith in effort to resolve your dispute amicably and our liaison will facilitate the process to fruition as confirmed telephonically.
I trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank