What payment relief?

What Payment Relief??? No assistance what so ever!

I get offered payment relief on my two vehicles but I have no way of applying? With ABSA homelones I simply rep**** to an SMS...But with Wesbank / FNB....

I get told by my private banker to log into Wesbank and request payment relief. The Wesbank site points me to the FNB app where the only option is to apply for Cash Flow relief (not what i'm interested in). When I phone wesbank, I get told to mail CovidAssist, they reply and inform me that I need to request it on the Wesbank site?

Seriously? I'm going around in circles!