Westbank's customer service is really bad

Item: WesBank
Rating: 1
Author: mercy S

Westbank's customer service is really bad. I had to wait on hold for 30 minutes, and I've been trying to reach them for two days with no luck. When I finally got through, the person on the phone gave me a school's number instead. It's been a terrible experience.

Helpful (0)

Replies (1)

WesBank's replyOfficial

27 Dec 2023, 07:55

Dear Mercy S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply27 Dec 2023, 07:55

Official

Dear Mercy S

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution