WESTBANK WORST client support during tough times!

Dear Westbank.

I have been trying to ask for assistance since the 1st day in lock-down, I have sent all documents requesting help with my car payments on the 26 March; 27 March; 2nd April; 6 April; 8 April, I have called your call center and been on hold waiting for someone to answer for up to 49mins, only to be spoken to rudely by your unhelpful ill informed call center agents, The last call on the 6th April I spoke to Fundi Aetelo, who told me my questions and concerns where not urgent as I was not the only person affected by this, all I asked was if my application had been processes, as my debit order would go off in the next week and I had been asking and trying to find answers for 3 weeks already, she told me she has no answers and I must be patient like everyone else and Westbank would get back to me when they have the time to process my request. Well my debit order came off, and I have no idea how I am supposed to buy food this week. No income and you have broken the promise made by your CEO. Once again Westbank has let their clients down.