Westbank think that I am my twin brother, and stole my dream car from me.

I wanted to buy a car and had my finance approved. Then I was informed that there is an outstanding amount on my ITC profile from Westbank. I have never engaged with Westbank nor have I ever had finance from this company yet I was told I owe them 76K?!

I emailed and phoned left right and center and was later told by an untrained customer service personnel that I was someone else (my twin brother) and I did have finance with them. This was despite giving the correct ID number to them stating that there is an administrative error on their end.

Now despite my many attempts to resolve this I am asked in response to share the ITC profile with them (which they should have access to), over and over again (I have shared this with them eight times now).

No response to my emails and no follow up calls or attempted customer service - this is outrageous and disgusting service. Now am hindered and cannot complete my finance because Westbank have made an admin error and I am unsure on how to correct this.