Westbank, terrible after service

Westbank collection agents are the worst. My accounts had been in good standing for years and recently I've been experiencing financial difficulties. Regardless of this, the account is only one month in arrears. An agent by the name of Portia called with a very low key and an attitude. During making arrangements on how I can catchup she started talking at me instead of to me regarding insurance which suddenly she says is no longer visible on their side and that she has the power to add another insurance on top regardless of the fact that I have insurance already and have updated this information in the past already. While we were talking, she decided to drop the call on me. This is how you treat your customers? Sad thing is, its not the first time speak to a rude collections urgent from this company. You have a lot to learn from Absa, non of this type of treatment. Dropping calls on customers