westbank - stay away

i have been a client of FNB for nearly 20 odd years, i have 2 bonds with them a credit card, a overdraft, car finance - nearly all the facilities they offer. i have recently (last week - 5 days ago) app**** for finance on a trailer, it took nearly a week, i sent 3 requests via email for someone to call me. the person responding to the email said everything besides addressing my questions. my private banker even escalated the matter to a manager at wesbank who to date has had no contact with me, i had to call in 4 times to get updates on my application. validations approved the application at 10am the morning and sent it to the marketer - no update sent to me or no contact from the marketer with a quote, the next morniing i called again, only to find out that the marketer has sent my application back to validations because she want the term increased (i want 36 months) so more months means more interest for the bank which i did not want - is this not *******? why force a longer term if i want i shorter term and the application was approved on the shorter term - i will also be contacting the financial ombudsman regarding this and looking at moving all my business away from FNB and wesbank. this is disgusting service and forcing higher and more interest on a client. publicly they promise the best service, the best rates but when you deal with them, they not only try to rob you but they also treat you like dirt and provide the worst service possible. when you go to a dealer your finance and delivery takes 1 day but when you the client for years deal directly with them you are seen as a joke and it takes 5 days and more, why is this? i guess the dealer gives them way more money in their pockets with the interest. it is disgusting how we as loyal clients get treated by these individuals at the institutions who just try to make us financially weaker for commission and they are backed by the bank - saddest part is this complaint will probably go nowhere and nobody at wesbank will pay any attention to it, but hopefully some of you reading this will stay away from this **** institution