Westbank pathetic service

I have been trying to contact Westbank the whole day today without any success i spoke to a guy mr van der westhuizen and Eugene Kgakgamedi ref number for the call *** i am a 3rd party contacting nedbank on behalf of my dad i previously had people that helped me i had a 3rd party form sent previously but its like they are speaking to me for the first time but every single communication or contact that has been made is from myself this Eugene guy was absolutely difficult he just did not want to assist me despite me doing a conference call with my dad twice he was been very difficult the first van der westhuizen guy refused to help me at all gave me his incorrect email address even after offering to email my 3rd party form directly to him. Every single time i contacted Westbank customer service and collections its an absolute nightmare they are extremely not helpful at all i myself work with customers in a banking environment and this is not how you treat people really service from wesbank is pathetic