Westbank online service and Customer Service

Item: WesBank
Rating: 1
Author: Mark H

Customer service are so useless, they can't wait for you to give an account number and puts the phone down in your ear, so pathetic. I only need my Natis papers but they say you can do everything online. I don't think so, if they can't speak to you online how must you operate with Westbank???? 28/12/2022 15h00

Helpful (0)

Replies (1)

WesBank's replyOfficial

28 Dec 2022, 15:12

Dear Mark H

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply28 Dec 2022, 15:12

Official

Dear Mark H

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution