JR
Justin R
1 reviews | Active since Oct 2013
19 Jul 2019, 22:08
Westbank Disgusting service
Westbank please could you do me a favour and not send emails to me if your staff have not done their jobs properly in reading the replies. If you load any payment onto my account without you doing your jobs properly I will have to take it further. Please don't not make any threats in writing. Like I said get your staff to do their jobs
So disappointing but also not the first time I have had a problem with Westbank staff thinking they own the business and can make their own rules as to how things are done
Never a fault on any payments but to recieve an Email like I did is shocking
Please contact my insurance for further details should you require anything
Helpful (0)
Replies (1)0
Replies (1)WesBank's replyOfficial
22 Jul 2019, 09:16Dear Justin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F0C6.
Regards,
Elize FourieWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F0C6.
Regards,
Elize FourieWesBank Service Resolution
WesBank's reply22 Jul 2019, 09:16
Official
Dear Justin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F0C6.
Regards,
Elize FourieWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F0C6.
Regards,
Elize FourieWesBank Service Resolution
