1 reviews | Active since Dec 2016
Westbank Debit Oder date change threat
Bought a car through Westbank Finance in May 2023 and I have been paying installment monthly without fail.
Today 6 December 2023 I get an email that states: You agree and accept that only the payment authorization and collection date will be changed, as indicated below.
There's a statement which says: This is your payment authorization to your bank to make payment as stated below by debiting your bank account. This payment authorization allows us to use various types of debit orders. If you do not accept the A Division of FirstRand Bank Limited, Registered Bank, Reg. No. ***. An Authorized and Registered Credit and Financial Services Provider. Reg.No. NCRCP20 SP_RLET118 DebiCheck debit order when your bank sends it to you, we can still use the other debit order types available to us and it does not cancel the payment authorization or the credit agreement. If you reject the DebiCheck debit order, we may elect to cancel this credit agreement.
This changes my debit order date to 5 December? This is yesterday and I have not been paid for December.
I feel I am being treated like someone who has not honored my debit order commitment and that is not true.
I tried to call customer care ***I waited until I gave up.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Please note that this is an acknowledgement of your complaint and I will respond to your email no later than the timelines below:General complaints - within five (5) business days / forty (40) business hoursFor efficient assistance, please ensure you have provided us with the following information: ID number or account number Contact number or email address State your communication preference e.g. email, telephone or SMS Any reference numbers or contact names of anyone on our team with whom you’ve liaised Details to your complaints and any supporting information Desired outcomeShould you want to follow up on this case, you can contact us using your reference number CRSDFA3D. This will enable our team to assist you more efficiently.
Please note that this is an acknowledgement of your complaint and I will respond to your email no later than the timelines below:General complaints - within five (5) business days / forty (40) business hoursFor efficient assistance, please ensure you have provided us with the following information: ID number or account number Contact number or email address State your communication preference e.g. email, telephone or SMS Any reference numbers or contact names of anyone on our team with whom you’ve liaised Details to your complaints and any supporting information Desired outcomeShould you want to follow up on this case, you can contact us using your reference number CRSDFA3D. This will enable our team to assist you more efficiently.
WesBank would like to make use of this opportunity to apologize for the inconvenience you may have experienced with regards to the incorrect content on the Form 27 letter that you received. A correct Early Debit Order letter will be sent in due course. WB a div of FRB Ltd. An Auth FS and Reg CP (NCRCP20)
WesBank would like to make use of this opportunity to apologize for the inconvenience you may have experienced with regards to the incorrect content on the Form 27 letter that you received. A correct Early Debit Order letter will be sent in due course. WB a div of FRB Ltd. An Auth FS and Reg CP (NCRCP20)