MH
Minette H
1 reviews | Active since Oct 2021
03 May 2022, 09:48
westbank call center
I dont know how a bank that deals with loans can keep any customer on hold for 52:18 just to be transfred to the swichboard lady that has got no clue how to deal with customer complaing about being on hold for so long. Really what happend to banks call center and anybody to pick up the line and help. Still waiting on anybody to help me with my question ? Let see if the will get back to me .
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WesBank's replyOfficial
03 May 2022, 11:59Dear Minette H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply03 May 2022, 11:59
Official
Dear Minette H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution