West Bank dragging its feet.

Good day,

I am very dissapointed to say the least about the service I have been shown by Wesbank to date. Last year on the 26 November 2018 I received an email from Sheri Van Blerk telling me about the court order application being granted and my account should be rescinded. Sheri did make me aware that my account was in arreas....

"Kindly be advised that we have received a copy of the Rescission Order granted in the Court. Please note the account is in arrears with R 9 66.27 and we will only be able to restructure the account back to original and remove it from Debt Review once the arrears have been settled.

Looking forward to your forthwith response herein".

I then settled the account and numerously called her to let her know but could not get any response until she returned back to me saying....

"Good day MR SABELO S MATU Thank you for your email. Apologies for the delay in response, I have been out of the office.

Kindly be advised that the request has been logged to have the account removed from debt review 12/12/2018. There is a turnaround time of 7-10 business days".

I am only told today 06 February 2019 by an agent in the call centre that the matter has been escalated on the 05 February 2019 and the time frame to conclude this is not known so they cannot advise me. Sheri has simply told me that the matter has been removed from her so she is no longer responsible for the account. the matter was concluded by the courts in 26 September 2018 that is almost 5 months ago ( I have all the relevant documentation to substantiate all the above)

Now my question is when will this going to be conclude as it detrimental on my credit status. Wesbank they are so quick to move with the matter if you are on the wrong side but now I must wait for their systems 2 months down the line. this is rediculous.

Very dissapointed in Wesbank.