Wesbank...yet again.

Here we go again. So, Wesbank did respond to me via email regarding my request for the RCI form and told me that a courier would deliver the necessary docs on Friday. Well that day came and went and NO COURIER. Then I receive another email informing me that it will be sent via COURIER today. Still NO DOCUMENTS. I was hoping to get things done asap but obviously Wesbank can take its time and yet again THE CUSTOMER HAS TO WAIT. When the lady we dealt with emailed us she wanted to obviously speak to my dad. I said to her, send me a link and then you two can talk. That was, however, not an option, Wesbank only seems to communicate telephonically. The fact that my dad is partially deaf is of no consequence at all! They need information from me which I asked the lady to please send me via email. This has not yet happened, only an email to inform me that the docs would be received today which has NOT HAPPENED. I also asked for a letter confirming that this account was paid up years ago but still do no know whether I will receive this letter. The irony here is that there was no authentication as to whether my father actually is who he says he is. He has a new address, now in Johannesburg, and ironically not very far from a walk-in centre YET I cannot just get the necessary docs and have to wait for a COURIER SERVICE that seems to not courier docs at all. It was my 87 year old dad who asked me why they did not authenticate his ID and do the necessary to get this done. Interesting that. They want a copy of his ID and new proof of residence but surely they should require MORE THAN THIS? How safe are our vehicles and the documents if Wesbank do not send the necessary docs once the account has been paid? Keep you waiting for DAYS and then no authentication. Who are these people?? Please pay attention and show due diligence to loyal paying and paid up customers. Also, I was told that they could do the necessary i.t.o. the new title deed owner's details (my dad's) etc and that it would cost me R350 as this is what the Licensing Dept needs to be paid. When I was trying to get this done in the Free State the cost was R150. Why is it double that in Johannesburg?? Who are we kidding here? A request to Wesbank to PLEASE get your act together i.t.o customer service and service delivery.